Shipping Policy

arksshop Global Shipping & Fulfillment Policy

Last Updated: July 2026

Introduction

Thank you for shopping with arksshop (operated by arksshop LLC).

We are committed to providing a reliable and transparent shopping experience from order confirmation to final delivery.

This Shipping Policy explains our order processing procedures, shipping timelines, delivery expectations, tracking information, and responsibilities regarding international shipments.

1. Order Processing & Fulfillment

Once your order has been successfully placed and payment has been authorized, our fulfillment team will begin preparing your order.

Processing Timeframe

Orders typically require:

1–3 business days

for:

  • Order verification
  • Product quality inspection
  • Packaging preparation
  • Shipment arrangement

Please note that processing times may vary slightly during promotional periods, holidays, or periods of high order volume.

Weekend & Holiday Processing

Orders placed on weekends or public holidays will begin processing on the next available business day.

Shipping Confirmation

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Tracking updates may require additional processing time after the package has been handed to the carrier.

2. Shipping Rates & Estimated Delivery Times

arksshop provides transparent shipping options based on destination and order conditions.

Standard Shipping

Shipping fees and available delivery methods will be displayed during checkout.

Estimated delivery timeframe:

7–20 business days

after shipment confirmation.

Delivery times may vary depending on:

  • Destination country
  • Local carrier performance
  • Customs procedures
  • Seasonal shipping volume

3. Shipping Delays & External Circumstances

While we make every effort to deliver orders within the estimated timeframe, delivery dates are estimates and cannot be guaranteed.

Shipping delays may occur due to circumstances outside our control, including:

  • Customs inspections
  • Import clearance procedures
  • Weather conditions
  • Carrier delays
  • Transportation disruptions
  • Regional holidays
  • International logistics issues

We appreciate your patience during unexpected delays.

4. Shipment Tracking Information

Customers can track their orders using the tracking number provided after shipment.

Tracking Updates

After receiving your tracking number, please allow:

24–72 hours

for carrier systems to update tracking information.

A lack of immediate tracking movement does not necessarily indicate a shipping problem.

5. Multiple Item Orders & Split Shipments

For orders containing multiple products, items may occasionally be shipped separately depending on:

  • Inventory availability
  • Warehouse location
  • Shipping efficiency

If your order is shipped in multiple packages, you may receive separate tracking numbers.

Additional shipping charges will not apply for split shipments.

6. Order Changes & Address Corrections

Because we process orders quickly, customers must contact us as soon as possible if changes are required.

Requests must be submitted within:

12 hours after order placement

for:

  • Address corrections
  • Contact information updates
  • Product variant changes

Please include:

  • Order number
  • Customer name
  • Purchase email address
  • Requested modification details

Once an order has entered fulfillment or has been shipped, modifications may no longer be possible.

7. Failed Delivery Attempts

If a carrier cannot successfully deliver a package due to:

  • Incorrect address information
  • Recipient unavailable
  • Restricted access
  • Failure to collect a held package

Customers should contact the local carrier and arrange redelivery or pickup when available.

Customers are responsible for providing accurate shipping information during checkout.

8. Delayed or Missing Tracking Updates

If your tracking information has not updated for an extended period, please allow sufficient transit time before contacting support.

If tracking remains inactive for more than:

7 consecutive business days

please contact our customer support team.

Our team will assist with reviewing the shipment status and communicating with the carrier when necessary.

9. Lost or Damaged Packages

We understand that shipping issues can occur and will make reasonable efforts to assist customers.

If your package arrives:

  • Damaged
  • Incorrect
  • Missing items

please contact us within:

7 calendar days after delivery

with:

  • Order number
  • Photos of the package and product
  • Description of the issue

Our support team will review your request and provide an appropriate solution.

10. International Shipping & Customs Responsibilities

International orders may be subject to:

  • Import duties
  • Taxes
  • Customs clearance fees
  • Local government charges

Any customs fees charged by the destination country are the responsibility of the customer.

arksshop is not responsible for delays caused by customs inspections or unpaid import charges.

11. Delivery Information Accuracy

Customers are responsible for providing complete and accurate delivery information at checkout.

arksshop LLC is not responsible for delays, failed deliveries, or returned packages caused by:

  • Incorrect addresses
  • Missing apartment numbers
  • Incorrect contact information

If a package is returned due to incorrect customer information, additional shipping costs may apply for reshipment.

12. Customer Support & Corporate Contact

For questions regarding shipping, order status, or delivery assistance, please contact our customer support team:

Brand Name:
arksshop

Operating Entity:
arksshop LLC

Registered Office Address:
12 Lipton Place, Stamford, Connecticut 06902, United States

Customer Support Email:
jackie.bradtke.4633@bluenode.cc

Direct Telephone Support:
+1 (959) 767-4167

Business Operating Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)